The flight departed on schedule and landed safely a few minutes early. To me, this is the most important performance criterion and Finnair delivered. I stashed my backpack under the seat in front of me. The flight is less than 2 hours of length; announcements were made in both Finnish and English. Food and drinks were available for purchase. Boarding required taking a bus, after going down a set of stairs, to a remote location, where we entered the aircraft through a rear door. Similarly, at Helsinki we took steps to disembark but walked to the terminal. Formal, courteous, efficient cabin crew - two of them.

DO NOT BOOK WITH THIS COMPANY. We booked $15k USD trip on FinnAir via AmexTravel. The week prior, my partner had a medical emergency. Cardiologist said DO NOT TRAVEL. FinnAir called and they said no worries you can rebook. The call is recorded and subsequently, they pulled it up and we listened to it. Now that cardiologist has cleared for travel, FinnAir will not give us refund, credit, NOTHING. We’re out $15,000 USD! Never again. They are crooks!

If I could give Finnair less than one star I absolutely would. I booked a flight with them for travel to and from Helsinki, and on my return flight home, things went terribly wrong. After being delayed out of Helsinki by an hour and half, I missed my connecting flight at Heathrow. In a 560,000 square foot facility, I could not find a single representative to help me rebook my travel nor could I get through to someone when I called their customer service.

I ended up paying $2,000 to book a United flight to get home and $400 for a hotel room for the night.

Upon returning to the US, I have tried repeatedly to get Finnair to take responsibility for what happened and instead of apologizing, they informed that I had plenty of time to make my connection (I physically could not get through security at the new terminal) and if I had "wanted" to change my itinerary, I could have done so on their website.

What I WANTED was to be on my flight that I originally booked. What I WANTED was to get back to DC for important matters that I had going on the next day. What I WANTED was for someone at Finnair to help me and resolve the situation. But instead, they implied that I was lying about what happened, and I "voluntarily" missed my flight.

As someone in the customer service industry, I can not image ever treating someone the way I have been treated.

Me and my fammily were travelling from Vienna to Helsinki by Finnair this week.
We were on the priority line with my son who is 4 years old, husband and elderly parents (my father had a head injuried and was bandaged) waiting on the priority checking line. We were the third passengers in line. Suddenly out of nowhere a man jump on the line in front of us. We asked him what he was doing and he said he had ''priority'' and that he was waiting for long in the line. I understand that ''priority'' also means people who paid more for an early checking but also we had priority because we traveled with a child and sick elderly parents. I asked him to move and he laugh at me, later my husband very politely asked him the same and this man look at him and told him ''shut up!'' The family who was first on the line that saw all asked us to come forward but the second passenger in line didn't want to let us in. In the end we all started arguing because of this man who got in the queue. I started to cry and when we got to the counter my husband told the Finnair attendants what had happened, that this man had jumped the queue and they did nothing about it.

What caught our attention very much is that this man did not stand in front of the first passengers nor the second passenger who were all WHITE, but in front of us who are a Hispanic/Indian family in a clear act of racism and discrimination which also Finnair allowed it! Never again!

We had 4 sectors with this flight

Del hel ( premium economy
Hel nap ( economy
Vie hel ( economy
Hel del ( premium economy

Delhi airport staff was the worst. The main supervisor girl was running like a headless chicken, no clear answer given to anything we asked,

No priority check in for premium economy
No priority boarding , she was rude when we asked about the same
How ever in hel on our return they did have priority boarding which was zone wise ,
But vie airport took almost 1:15 min to clear us. Such long que n mismanaged staff. The boy who checked us in almost took 15 min with some confusion on name which he didn't understand.

Over all a very stressed experience with the airline.

The cabin crew for both sectors were really good.