I am always skeptical about flying with low cost airlines but our experience with Eurowings was excellent. I was a bit worried when I had a query after booking and was advised it could take 6 weeks to receive a response! In reality I got a response within a week.
The Austrian airlines staff were very helpful when the self-check in kiosks did not print baggage tags for our flight. Check in and security at Vienna airport was very easy, security took less than 5 minutes.
We were bused out to the airplane which was a first for me but I hear this is becoming more common. We purchased a combo pack with check in baggage, chosen seats and a snack, we got everything we paid for. Shortly after take off the crew offered us a choice of sandwich and beverage for our snack pack.
The crew were very professional although the women's uniforms are outdated and awful, the men look quite smart in their shirts and ties. Everything went as planned, an excellent experience on a low cost airline.