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“Mostly on time, smart, great value and convenient but unexciting food: need I say more?”
Review of Eurowings


Reviewed 30 September 2016

Must admit to being a fan of German Wings, now Euro Wings since they first arrived on the scene in 2002. I travel very regularly between London Stansted and their main hub in Cologne on business and find the selection of flights and times to be ideal. 3 classes of seating available, replacing the original ECONOMY and SMART. BEST provides an empty middle seat on either side of the aisle in the first 4-5 rows offering plenty of elbow room and generous legroom, even in row 1. The SMART seats go back to just beyond the mid-plane exit seats. (Exit row passengers are not allowed to store anything in seat backs or beneath the seat in front, which means having to be fast to the lockers). ECONOMY is pretty good, less legroom but on a short haul flight of 55-65 mins is perfectly adequate. The leather seats on the refitted Airbus A319s are a little thin on padding, but here again, not an issue on short haul. Cabin staff are smartly turned out, attentive and quite disciplined. Never seen any non-German nationals, not that that's a problem but you do tend to feel regimented at times. Smiles are sometimes there but you have to work at it. Timeliness is probably their worst attribute. In my experience, departures back from Cologne to Stansted are frequently delayed but the pilot usually tries hard to compensate. Then you have the dreadful U.K. Border Control queues which undo his efforts.... shopping ahead for flights is always worthwhile: plenty of good offers around and the excellent Boomerang (free to enrol) loyalty programme has seen me take several virtually free flights. You even get bonus miles for your birthday present, which is nice. Compared to the low cost rivals EasyJet and Ryan Air, these guys are at the top of their game. I love them... Other than their sandwiches which are of curly British Rail standard.

Date of travel: September 2016
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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 September 2016

We came in to London 90 minutes late due to weather in D.C. thus missing our connecting flight to Berlin on Eurowings. Not only would they not let us use our prepaid tickets on the next flight but made us buy new tickets which were (insult to injury) over 100 Euros more expensive...then (again adding insult to injury) they were almost 4 hours late getting to Berlin (which is an under an hour flight)

Date of travel: September 2016
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Thank IraHoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2016

Flights to and from Germany absolutely on time. Comfortable seating, good cup of coffee and sandwich to keep me going on this short flight and attentive service from the stewards. The price was reasonable as always, I've used this airline before and am happy to recommend it.

Date of travel: September 2016
Thank Naomi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2016

if you want a very good price this is the airline for you. provided you,re willing to do without food or alcohol and a lot of luggage. all extra charges. so worth pricing the total then checking against airlines who supply everything within their cost. i arrived in phuket 8 hours late. not all eurowings fault. 3 hour delay in manchester meant missing our connection in cologne. we didnt know where our luggage was, nobody was there to help us, though finally sorted. we were given food and drinks vouchers which bought us a sandwich and a drink. not very good after a 3 hour delay followed by a further delay. we were then given the option of waiting 4 days to fly direct to phuket or they could organise a flight with another airline via bangkok. i understand the airlines not to blame but nobody helped us to sort it out. the compensation of a small voucher was nowhere near enough for a delay of 8 hours with very little food or water.

Date of travel: June 2016
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Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2016

It was the first time that we have choosen Eurowings. It is great to travel with this company, the staff was friendly, great start of our holiday.

Date of travel: September 2016
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Agnes0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC