We flew Etihad from Melbourne to Dublin with a stopover in Abu Dhabi on the way home and I was quite concerned after reading some terrible reviews. However, we found them to be absolutely excellent, particularly with the kids. As we were travelling with a five year old and a 21 month old, I was worried about how they would go during the flights but the crew were all so helpful in making sure they were looked after.
WHAT WE LOVED:
From the moment we were on the plane in Melbourne, the onboard nanny greeted us and our kids and gave them some activity packs. We were also given some baby food for our little one. On each flight, we found the crew to be absolutely wonderful. Special mention to Diana who was on our flight from Abu Dhabi to Melbourne on the 9th November 2019. She was so lovely and helpful and went out of her way to look after us and our kids. Truly an asset to Etihad!
On our second flight from Abu Dhabi to Dublin, I felt really ill and the crew looked after me and checked on me throughout the flight.
The food was really good and there were a great selection of drinks to choose from. The child meal for our five year old was also really nice and we loved that she was served first so we could help her and then tag team with our own meals.
Boarding and disembarking was also great. We always had all the help we needed.
WHAT WE DIDN'T LIKE:
They don't fly out of Adelaide, so it did mean an extra flight to Melbourne - but worth it.
The onboard nannies from Abu Dhabi to Dublin and Dublin to Abu Dhabi weren't as good. In fact, we didn't really see them. It was the other staff who looked after us, which was fine. They were all brilliant. But, as a selling point to families for the airline, it's worth a mention.
All in all, a really wonderful experience and we will definitely be flying with them again.