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“Inconsistent quality of service by Cabin Crew”
Review of Etihad Airways


Reviewed 4 weeks ago

I travelled to UK with my family. When the flight landed at Abu Dhabi Airport, we requested for water to take medication. The Cabin crew said that all water is locked up and it is not recommended to drink water off the taps (Does this mean that this flight carries unhygienic water?)
1. Ground Staff at Colombo Airport - Excellent
2. Ground Staff at Abu Dhabi Airport - Excellent
3. Cabin Crew - Below Expectations
4. Status of Cabin - Clean and comfortable
Flight run commercials on their Public address system, which was a Nuisance

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Frank J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi Timal J,

Thank you for sharing your feedback. Please forward your complaint to feedbacATetihad.ae and the Guest Relations Team will investigate this further.

Thanks
Haithem

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188 - 192 of 11,479 reviews

Reviewed 4 weeks ago via mobile

First time flying with Etihad Airways ..... service exceptional..... fly quite a bit ...... all the air stewards and stewardess were really kind and attentive and friendly, something I haven’t always seen on other flights, a real credit to this airline, I even saw a stewardess help a young mother hold and comfort her 4 month old baby during the flight, just exceptional, and the flight was comfortable and smooth. Well done Etihad.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank grp500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Thank you grp500 for sharing your kind words about our service and the compliments to our cabin crew on board.See you soon.
Regards *Haithem

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Reviewed 4 weeks ago

Horrible service. We Missed our connecting flights due to the Flight delay from Amsterdam. And was given a flight 24hours later stranded at the sirport of Serbia without proper assistance. And their customer service sucks no answer no reply on emails, phone no given will direct you back to website, emails will have auto reply that someone will revert. What if there was an emergency is this airlines reliable?? i dont think so , That would be the first and last on ETIHAD. Sucks Big time !!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Renukh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hello Renukh R ,

Thank you for reaching out to us and sharing your feedback.

I am sorry to hear about your experience. Please forward your complaint to feedbackATetihad.ae. Then the Guest Relations Team can investigate it further.

Haithem

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Reviewed 4 weeks ago via mobile

Took a flight from AUH to MUC & also return flight back to AUH.

Excellent in flight service, adequate leg space, entertainment - live TV, Hindi movies etc.

Only issue, in spite of mentioning at the time of booking for 'Vegetarian Hindu Meal', we were served with pasta & salad on both the flights. The crew was clueless about this. They couldn't serve the food option requested at the time if booking.

On-time check in, departure, arrival.

Boarding @ AUH & alighting on arrival on return flight @ AUH was not through aerobridge & by bus for a Etihad flight was puzzling....

All in all, a great experience.

Thank piyushshah2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Hi piyushshah2018,

Thank you for feedback about your flight from AUH to MUC to AUH. Looks like you had a great experience. We apologize for the issue regarding the meal option, this helps us improve our service going forward.
Once again thank you and looking forward to seeing you soon.

Haithem

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Reviewed 4 weeks ago

This was actually 2 flights, connecting/changing planes in Abu Dhabi. 3 hour layover each way which was enough time to eat, stretch legs and clear customs on the way home in the United Arab Emirates. We paid a little extra and sat in bulkhead seats by an exit door on the plane which gave us about 10 feet of leg room and also room to stand up during the 13-15 hour flight to and from Chicago. Etihad served decent food, kept the plane clean and allowed passengers to get their own water and soda half way during the flight with an informal "bar" area set up. Each seat had a TV screen with numerous entertainment options.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank brianpZ7519YT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 3 weeks ago

Dear Brian P.

Thank you for taking the time to review us and share feedback with us. We are happy to see you had a wonderful experience and you enjoyed the service and food on board. See you soon.

Regards
Haithem

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC