Bad customer service, unorganized luggage claims, inefficient crew. Don fly to Dubai using this airline, I got delayed flight, delayed luggage and delayed bus, because of so much delays I can't able to catch up the timing of the bus. The rude customer service told that the bus service going to Dubai is only complimentary. I booked my ticket through Expedia and I did not get and message saying that the bus is complimentary, kind of misleading to customers. If the bus delayed they will tell you that is complimentary so you will not complain. NEVER AGAIN WITH ETIHAD.