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“Upgraded and very happy”
Review of Etihad Airways


Reviewed 16 October 2018

An excellent travel experience and an amazing steak sandwich. Premium lounge in Abu Dhabi was excellent. Both legs were comfortable and I got so much sleep. Tried to stay awake on the second leg so as to enjoy myself but the champagne got the better of me.

Plenty of entertainment options, great food and drink and excellent attentive cabin staff.

Makes the long haul to London a pleasure.

Date of travel: April 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hughj952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 October 2018

Hi Hugh, we are glad to hear that you enjoyed your trip with us as well as the lounge, the entertainment and the catering on board. Thank you for sharing your experience and for flying with us. We are looking forward to seeing you on board again soon. *Marc

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Reviewed 16 October 2018 via mobile

Mean-spirited crew.
Drunken abusive passenger who rampaged the entire flight totally unrestrained.
Crew escaped behind the service area curtain and left passengers exposed to his swearing and threatening behaviors.
He pissed all over the bathroom floor!
There was no security awaiting the arrival of our drunken traveler- despite threats from the crew that they would contact airport police.
I hereby christen you ETIBAD!
You made Ryanair looked swish!
Crap food!
VERY VERY DISAPPOINTED
After 10 loyal years I’ll take my dirham elsewhere
1/10 Eitbad!

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Emindxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 October 2018

Hello, we are very sorry to hear about your experience. Please share your experience in detail along with your booking reference by sending it to feedback@etihad.ae so that our team can look into it and get back to you. Thank you. *Marc

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Reviewed 16 October 2018

Such miserable crew, seems like there was a bad dynamic between the crew members. I was seated by a window, and pressed the call bell. The response was 'What?'. I just wanted some water, and got a cuplet practically thrown at me. On disembarkation, the senior was saying goodbye without making any eye contact.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank adrianhenryyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 October 2018

Hi Adrian, we are sorry to hear that. Our Crew is trained to deliver excellent service and we apologise if it was no the case. Thank you for sharing your feedback with us and for flying with us. *Marc

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Reviewed 16 October 2018 via mobile

Was able to upgrade to business class when checking-in for low fee. Older planes seem to be used on this route. Good seats but not fully lie-flat. Entertainment system is a bit old. Good food and great service.

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Seat_13c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 October 2018

Hi Nathalie, we are glad to hear that you enjoyed your flight in our Business Class as well as the food and the service on board. Thank you for your feedback regarding the seats and the entertainment system. We hope to see you on board again soon. *Marc

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Reviewed 16 October 2018

Once again two very comfortable on time flights with excellent service from Etihad Airlines.
The departure gate in Abu Dhabi is now opened earlier however they make you get out of the seating area so they can get you to queue up to be random searched...........This was OK this time as the flight was nearly empty but it must be a nightmare when the plane is full.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank molly280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 October 2018

Hi Molly, we are glad to hear that you enjoyed your flight and the service of our Crew on board. Thank you for sharing your experience with us and we are looking forward to seeing you on board again soon. *Marc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC