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“Cabin disinterested”
Review of Etihad Airways


Reviewed 19 February 2018

mmm disappointing flight, Dreamliner!! The crew where arguing among themselves about another crew member.. still waiting for the glass of water from the male crew member.. I think it was beneath him to serve passengers.. and pax behind me with smelly feet..

I am done with Etihad.

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1  Thank Neil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 20 February 2018

Rest assured your valued feedback was placed on our records for future service review. Thank you, and have a good day. *Zozo

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2,162 - 2,166 of 10,962 reviews

Reviewed 19 February 2018 via mobile

Why the H can't you guys fix the air conditioning in the flight. This is the 5th time I'm flying u guys in the last 3 months and still the temperature variation within the aircraft cannot be fixed? Complaining to the management about the heat pockets in some part of the plane and very cold air on the other parts, making travelling long hours really uncomfortable, still has no effect? And for God's sake, please ask the hostesses and the crew inside the aircraft to atleast paste a fake smile on their faces !! The crew were very rude and impolite to many passengers as always, and will not serve food/ drinks even after multiple requests. !! Was so bad to see their offending behaviour. Very bad passenger service!!

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2  Thank Seena_Joy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 February 2018

Hi Seena, thank you for sharing your review. We are disappointed to learn that the varying temperatures in the cabin and our cabin crew team left you feeling uncomfortable. Although we try our best to regulate temperatures throughout the cabin, sometimes this is not always possible due to the size of the aircraft and the number of people contained in each cabin. We will be sure to share your feedback about the team with our Cabin Crew Performance Managers. Thanks *Nic

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Reviewed 19 February 2018

All I can say, one of the best airlines from plane (take off and landing), services, safety, food and beverages, comfort and to FA's
Kudos!!!

(KSA to UAE to KL and vice versa)

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Thank xheroine1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 February 2018

Thanks very much for your positivity :) We are delighted to hear that you have enjoyed your trip with us and look forward to elcoming you onboard again very soon. *Nic

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Reviewed 19 February 2018

I have been using Etihad for 13 years now, their quality has been deteriorating.
When Flying on Business class the staff are good, however, on Economy, most of them are very rude, I'm a Gold member and they stopped welcoming me or checking my meal preference. Talking about meals, Its one of the worst food I've ever had on airlines, the taste is horrible, and not enough quantity, on an 8 hr flight they provide 1 meal and 1 tiny sandwich! that's it, they once served an expired biscuit, that I took a picture of and issued a complaint. they don't clean the bathrooms on long flights, and for Flights to USA the plane is so smelly. Finally, when you have a complaint and you send them an email their response "if they do respond" is just giving excuses and they never fix and or try to satisfy their customer because they simply don't care.

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4  Thank SallyLamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 February 2018

Hi Sally, sorry to hear that you have been left unhappy with your more recent travel with us. We understand that as a frequent traveller with Etihad Airways you have noticed changes recently and we certainly appreciate you getting in touch and sharing your thoughts about it. We will ensure this is fed back to our management team for review. Please do let us know if you would like us to follow up with a new or existing case for you. You can send us further details via private message, or through any of our social media channels and we will be happy to assist you. Thanks *Nic

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Reviewed 19 February 2018

My wife & I have flown Etihad Economy before and found it to be an excellent service.

This last trip we tried Business Class and were very impressed with all aspects of the journey, both in the air and on the ground.

The lie flat 'beds' were one of the key attractions to hopefully arrive reasonably rested & hit the ground running, and this is how it worked out.

Happy to fly Etihad again & highly recommend the service!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank SteeeeeeeeeeeeeVo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 February 2018

Hi Stevo, thanks for sharing your feedback with us. We are delighted to hear that you enjoyed your time travelling with us and appreciate your positive comments about the service that we provide. We hope to welcome you both onboard again very soon. *Nic

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC