We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Best Airline Ever ”
Review of Etihad Airways


Reviewed 4 weeks ago via mobile

Etihad is the best airline in the world. My family and I had the world's best first flight ever. It was just amazing . Can't wait to travel Etihad again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Beuls F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Thank you very much for your Feedback, we are happy to hear that you had a great flight with us. We are looking forward to welcoming you and your family again on board soon. *Marc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (7,697)
Traveller rating
Traveller type
Time of year
Language
  • More languages

245 - 249 of 7,697 reviews

Reviewed 4 weeks ago

Full disclosure - I'm an Etihad Gold card holder and I travel with them frequently. Generally they treat me very well.

However, it is clear the quality of the inflight service is falling like a stone. The Food is very average, the movies are outdated and the seats are feeling a bit tatty now.

Also I have noticed that the air temperature controls on their aircraft never seem to work. I have been far too hot or icy cold on the last 6 flights I have taken - then never get it right.

To add insult to injury their flights are always expensive.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank GolfDuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi there, thanks for taking the time to share your review with us. As a valued Etihad Gold guest and frequent traveller with Etihad Airways, we appreciate your opinion and honesty about your more recent experiences with us. We have gratefully noted all of your observations and will be sure to share them with our guest experience team for future consideration. We hope to see you onboard again very soon. *Nic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

this was a flight in april and your flight manager on this particular flight was really rude and non co-operative.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Sohil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi Sohil, did you share your feedback with us already? You are welcome to do so through this link http://bit.ly/2wF2jkp and we will be happy to look into this for you. Thanks *Nic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Being Etihad Silver member for more than 11 years however; my experience on 12 December 2017 from Abu Dhabi to Cairo was the worst ever. I have tried etihad airways many many times and now unfortunately I ensure their service goes down and their staff are very unprofessional and simply not customer oriented or cares about their customers. Lack of customer respect!!


Let me be more specific because what I have experienced is worth writing and unexpected from a reputable airways like Etihad:
1- I got a seat a non- reclining seat in front of the exits row and I was traveling with my two kids. So I asked to change the seat because I have a back-pain problem and the passenger in front of me was turning all of his seat on my legs so I was squeezed but unfortunately they said we can’t do any thing to you although the plan was not full.
2- Surprisly; I requested a crew help for more than 35 minutes no one came to me I pressed on the light twice and again the plane was not full!! “Cindy” from the crew came to me and I politely and quietly asked her that I am waiting for more than 35 minutes and I did not continue what I am saying then she left nervous and with a sad face she left me and I told her you did not know what I am asking however; she left after 5 more minutes the cabinet crew named Samir came to me sadly asking what do you want and I said I am Air sick I am just asking for panadol for more than 45 minutes honestly; he reacted quickly and got me the panadol and apologize for Cindy behavior and told me she is overwhelmed!!! And she refused to work for more than 30 minutes!!!

I can’t expect this attitude or unprofessional behavior from Etihad employees as they are representing a big reputatble airways not themselves. They should consider proper training and teaching their staff how to be more customer oriented. We felt disregarded and unvalued.  My 10 years girls told me they are very rude and not smiling to the customer!!! We realize many customers experienced delays and similar complaints recently with Etihad. I would hope that the management will consider my complaint for future improvement.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Marwa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi Marwa, thanks for taking the time to share your recent onboard experience with us. We are disappointed to learn that you and your family were left unhappy with the assistance that you were provided by our cabin crew teams. As a five star airline this is not what we expect from our cabin crew and will be sure to share your feedback with our Cabin Crew Performance Managers so that they may speak with the team. We hope that you are feeling much better now and hope that despite your experience, you will continue to choose to fly with Etihad Airways in the future. *Nic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

The service seems to be dropping off with Etihad. Have previously travelled with them long haul around 12 flights in the last 5 years. This time was the worst.

-No hot or cold towels.
-No toothbrush/sock/eyemask
-Headset was broken
-Meal time seemed like a random drop of food across the cabin. Seemed chaotic but didn't really effect it too much, just seemed dis-organised. The food was okay
-Cabin staff didn't enforce any rules regarding seat backs. We we reclined on before we sat down and throughout the meal service untill we asked them to get them to sit upright. They allowed them to recline during accent and during 90% of decent.
-staff were nice enough otherwise

The 787 was a nice plane with good entertainment system. The 777 entertainment system is looking dated.

If we weren't VA Velocity members i think we would probably be checking out what Emirates has to offer currently.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 4 weeks ago

Hi Daniel, thank you for taking the time to share your thoughts with us about your recent travel. We are disappointed to learn that as a frequent traveller, that it did not meet with your expectations on this occasion. We appreciate your honesty and have gratefully noted each of your comments to be shared with our teams. We hope that you will continue to choose to fly with us in the future. *Nic

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC