Etihad have no after sale service! After cancelling our flight to Brisbane they bundled us into a bus for a 5 + hour trip to Manchester, no one from Etihad to meet us at Manchester, no fast track recheckin and then lied to us about availability of a direct flight to Brisbane fron Abi Dhabi. Because we left fttom an EU airport (eventually), we are entitled to reimbursement-contacted their customer service team, no reply. Contacted via Facebook, reply but zero help, alwsys 'we are looking into this for you'. Follow the Etihad posts, lots of similar complaints, we are taking legal action againt them. Will never fly with them again, nor recommend them.