Travel experience was average but was very disappointed with the travel assistance arranged for my mother, they took her through security and then left her in the lounge and did not take her onboard, this was very annoying as we were actually traveling for her 80th birthday celebrations. When we arrived at Boston she was taken through security and we could not go through with her. The lady then took her out of the baggage claim area with all our luggage and did not inform us. When we found her she asked us for a large tip for her assistance! This should not be allowed and these staff members should be fully aware of what their job is.