The main attraction for this service was the price (via Expedia) and the schedule. This was a code share route with KLM (and later discovered Delta).
Outward bound 1h35m and return 2h30m in Schipol. Seats were comfortable enough - but on a 11h flight you should expect some discomfort in the nether regions.
Meals were mediocre - have yet to find anyone to better Emirates or Qatar Airlines.
In flight entertainment would have been ok; the same choices in both directions, 18 days apart. Having said that most interconitnental carriers are the same these days - Emirates usually had better selections over 2 segments.
In flight service was comparable with the other main carriers; they all seem to have adopted a practise of minimal service - no drinks offered pre-meal; no alcoholic beverages with the meal trollies - you have to wait for the crew to finish the meal run before drinks become available; and be prepared for 'that look' if you 'buzz' for more alcoholic drinks after the meal. These days this goes for all airlines I have used in the past 5 years.
The CSA web site is hopeless - if you want to pre-select your seat go to an office. I had to complete by on-line boarding via KLM, which was fast and a joy to use.

The flight was pleasant because of very good seats in exit row. Unfortunately too cold during the flight, air condition too cold.

We flew akl to China which is a 12 hour flight. On the way to Guangzhou, the movies were pretty limited and seat very uncomfortable but on the way back, we were on a newer plane with more space and more movies, soundtracks etc. English was never an issue on both our flights as well as our flight to Phuket. The food was ok but you only get 2 meals over 12 hours and no snack in between, this was ok for us as we packed our kids extra snacks. Try and get into the toilets in the first half of the flight because i dont think they clean them as I took my 3 year old and there was crap all over the seat, it stayed like that theoughout our trip to Guangzhou, i even saw the flight attendant look at it and close the door

I could not complain about CSA in any way shape or form ..The flight was awesome the staff couldn't be more helpful if they tried ...they organised a wheelchair at every airport we stopped at as my husband fell over the week before we left ...nothing was too much for them

Note: If you’re traveling with SCA, double check that you spell your name correctly before confirming. They can’t change more than 3 characters of your name if you made a mistake. Had to cancel and book a new ticket.

Flight was clean, good space for your legs and tasty food. Generous luggage allowance. Staff was friendly and helpful. Would absolutely recommend this!