In September 2018, we were to catch a flight from Rome to Sydney, with a transit in Hong Kong. Arriving at Rome airport, there was a very long line to book in and we found out from some other passengers, not from any airline staff, that there was a delay to the fight due to a door malfunction. We finally got our bags checked after a lengthy delay of one and a half hours. After boarding, we then waited nearly two hours on the aircraft on the runway waiting for a few Hong Kong passengers to board. After a very long delay of nearly two hours, the Captain said that the passengers were not boarding and that bags were being unloaded. We finally took off very, very late.
Finally, we arrived at HK airport and got off and hurried to the transit area to catch our flight, and arrived there at 9.15am, only 15 minutes late. We were told our flight had departed. we said that your airline had held the flight at Rome for late passengers, why can't you do the same for us!
It appears that us missing the ongoing flight to Sydney was pre-planned by Cathay Pacific as we were informed our bags had been taken off the flight we were trying to catch!
Cathay Pacific tried to satisfy us by booking us on a Qantas flight 10 hours later that night, with an offer of a room and lunch at a nearby hotel, and some airport food vouchers, while we awaited our later flight - why couldn't we have used their airport lounge - a much simpler and worthwhile invite!
We finally took off for Sydney in a Qantas A380 plane - heaven, and arrived comfortable refreshed from the larger legroom and excellent service
Moral of this story is to very seriously consider, if transiting via Kong Kong, to chose another airline other than Cathay Pacific. This airline were most unhelpful with assisting anyone else other that those flying to and exiting at Hong Kong.