I love this airline and they're not short of good reviews but on this Occassion, as an injured person, I had an opportunity to compare them with no less than 6 other airlines as I travelled throughout China on a 6 week work trip. Two weeks into the trip I so badly injured my ankle that I was still on crutches when I was to fly home with Cathay.
During the month on crutches I flew between 4 different cities each time relying on a wheelchair to assist at the airport. Although this had been arranged prior to each flight, Cathay Pacific was the only airline where the wheelchair was provided without hassle and I was able to take the crutches onto the plane without being pressured to check them as baggage. One airline made me sign a waver in relation to their liability because I wasn't carrying a "medical clearance" to fly. Needless to say by the time I arrived at the airport to fly from Hong Kong to Melbourne, I was exhausted and pretty cranky!
I was expecting a great flight but it was so much better than I expected. Nothing is too much trouble for this airline. They checked my baggage in earlier than I had right to expect which freed me to get around on my crutches. They provided a semi private area near the check-in where I could sit and wait if I wished ( there were very few seats available near the check-in counters ) and their graciousness was a balm after all I'd experienced. The wheelchair arrived without fuss and getting through security (there's an extra check now as you go to board at the gate) was all made easy for me.
The flight attendants looked after me "like a baby", assisting me on my way to the "loo" and regularly checking to see I was comfortable. Not being able to get around much in the airport, by the time I got on the plane I'd been ravenous and was provided with extra food. Some people may think I'm 'a bit of a wimp' but as I learnt, an injured ankle, though a relatively minor injury, can be incredibly disabling and frustrating and the service I received was greatly appreciated. It just confirmed what a fantastic airline this is. So if you find yourself injured while overseas and have the option, fly home with Cathay!!!!