BA do get a lot right but the service is beginning to fray around the edges. It is great that the baggage allowance is still generous, especially when compared to the competition but cost cutting is beginning to have an impact. The Americans sitting next to us were aghast that the refreshments were charged for. I was equally aghast that the only gluten free option on the (Marks and Spencers) menu was a bag of crisps.
BA is still the airline of choice, but it isn't the service provider it once was. Maybe that is inevitable with the low cost providers nipping at its heels, but it is a shame.