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“Old aircraft with poor seating, crowded space and staff in the upper middle ages”
Review of British Airways


Reviewed 2 weeks ago

When we flew home from Cape Town to London - there was an older plane with less space and very bad seats. Given the long journey time, this was quite inconvenient. The staff were also in the "upper middle age" - they did well their work OK but without any enthusiasm. However, when we flew from London to Cape Town, there was a more modern aircraft with better space and better seats (but the same bit of boring staff)

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank PeA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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709 - 713 of 27,282 reviews

Reviewed 2 weeks ago

I must say not much room but that is economy class if one has the money one can travel comfort but overall I was happy as I say getting from a to b is important when one is flying I am just happy to get back on the ground

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank edwardchappell65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

Having booked our tickets we paid an additional £58.00 per person (each way) to secure what BA terms as Duo seats. These are the last three rows of economy class on the Boeing 747 where, to cater for the tapering of the airline fuselage, the seating configuration reduces from the usual 3-4-3 to 2-4-2. In my opinion this is money well spent on a long overnight flight for a couple travelling together. They can also be found on the upper deck of BA’s Airbus A380
On line check in was easy and the bag drop at Terminal Three was swift and efficient. (This is one of a handful of BA flights that does not operate from/to Terminal Five) Having passed Security we headed to the boarding gate. Boarding is now undertaken by Group Number as printed on the boarding pass. This ensures that those travelling in the premium cabins and those of highest frequent flyer status are boarded in the appropriate priority. Needless to say we were in the last group. That said, there is ample overhead storage space in the Boeing 747 so there is little need for the boarding stampede that has become the haul-mark of the modern day short haul flight.
Departure was on time, almost to the minute, with ample announcements from the flight deck and cabin crew. Once at cruising altitude drinks were served followed by dinner. A choice of chicken or a vegetarian dish was offered, both of which we judged to be adequate. In flight entertainment was via small seat back screens. The choice and range of films and programmes was good with a handful of recent releases, but the overall picture and sound quality left a lot to be desired. The Flight Services Director made two attempts to reset what was clearly a very dated system. This seems to work for parts of the aircraft but not for ours, so we eventually gave up. The crew were evident throughout the night with an almost hourly round of water and juice service.
Around ninety minutes prior to arrival a hot breakfast was served which we both declined, opting merely for coffee. We arrived on time and disembarkation was smooth as was baggage reclaim. All in all and OK experience but nothing that would have us rushing to BA as the “must have” airline

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Andy810135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

The flight was good ,comfortable seats ,the premium economy gave us extra space.we also found that it was quieter than business class as their was a lot of children on our flight in business class and was glad that we did not take up their offer of an up grade.The cabin service was excellent,food has improved ,enjoyed the food as much as you can on a flight.But we had a bad experience on arrival the auto immigration booths had failed and no extra staff were put on to check our passports.Then a Two hour wait for our baggage.

Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago

since i was a young boy my dream was to flight with british airways. The plane and the seats were good but i really was expecting something more as entertainement. THe system is really really old and moreover the selection of languages and subtitles is, according to my opinion, very limited. Even if I speak 4 languages sometimes I like to watch a movie on a different language or with subtitls. THe rest is quite ok

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Speziluca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC