Binter Canarias is a regional airline that shows a special passion to go the extra mile to make the customer feel comfortable while onboard. A donut and a glass of water on a twenty-minute flight, as well as a snack Ibérico with a taste of regional products on a flight from Gran Ganaria to Sal are the expression of a small airline with great and solid costumer service values that allow you to fully enjoy the sense of the journey.
The confort onboard is important, however, there are some key points that increase my sense of trust for an Airline: problem solving ability and team coordination.
When things go wrong - and it happens, unfortunately - only the ones able to make quick and effective decisions are able to minimize the inconvenients. I got a good prove of efficiency and problem solving that, honestly, I can say that overcame my expectations.
I am a frequent flyer with 35 legs flown since the beginning of 2017 and I was flying Binter from Tenerife North - Los Rodeos to Sal via Gran Canaria at this time.
The flights from Tenerife to Gran Canaria were delayed, so the staff quickly asked all the passengers with international connections to board from another gate.
If you were not inside the airport life, you would have probably thought that it was just a gate change. I boarded a previous flight that had suffered some delay (around 40 minutes) and that was expected to leave at the same time of my original one. That new flight was mainly full of passengers with connections, to minimize any inconvenients. The connecting time was kept, the arrival at the final destination (blocks time) was perfectly guaranteed on time and no bag was lost, despite the last-minute gate reprotection on another flight.
5 starts to how the situation was managed, congratulations to Binter: I felt I made a good choice.