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“The journey has it should be, with the feeling of a special delicatesse”
Review of Binter


Reviewed 31 July 2017

Binter Canarias is a regional airline that shows a special passion to go the extra mile to make the customer feel comfortable while onboard. A donut and a glass of water on a twenty-minute flight, as well as a snack Ibérico with a taste of regional products on a flight from Gran Ganaria to Sal are the expression of a small airline with great and solid costumer service values that allow you to fully enjoy the sense of the journey.
The confort onboard is important, however, there are some key points that increase my sense of trust for an Airline: problem solving ability and team coordination.
When things go wrong - and it happens, unfortunately - only the ones able to make quick and effective decisions are able to minimize the inconvenients. I got a good prove of efficiency and problem solving that, honestly, I can say that overcame my expectations.
I am a frequent flyer with 35 legs flown since the beginning of 2017 and I was flying Binter from Tenerife North - Los Rodeos to Sal via Gran Canaria at this time.
The flights from Tenerife to Gran Canaria were delayed, so the staff quickly asked all the passengers with international connections to board from another gate.
If you were not inside the airport life, you would have probably thought that it was just a gate change. I boarded a previous flight that had suffered some delay (around 40 minutes) and that was expected to leave at the same time of my original one. That new flight was mainly full of passengers with connections, to minimize any inconvenients. The connecting time was kept, the arrival at the final destination (blocks time) was perfectly guaranteed on time and no bag was lost, despite the last-minute gate reprotection on another flight.
5 starts to how the situation was managed, congratulations to Binter: I felt I made a good choice.

Thank sdp_traveller_360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 275 reviews

Reviewed 28 June 2017

All good with flight and everything in the overall, the snacks were unexpected and very good, as the flight crew, there was a problem with my hand luggage size, note that i have been travelling with that same luggage in the past 4 years, without any problem, the lady from the check in was probably having a bad day, i cannot have several hand luggage accordingly to each company, when bought it was mentioning that fulfilled the EU standards and sizes, and for me that is enough.

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1  Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2017

We had an awful experience with air berlin to get to Gran Canaria, but what a joy to leave there with the local airline BINTER! Even though it was an ATR plane, was so far better than the low class of air berlin. More than the service, prior to boarding the call center was awesome, check in was smooth and prompt as could be, the crew was so friendly, that for sure would be great to have everywhere!

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Thank TheNunesFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2017

10.30 flight from the hilltop La Gomera airport ( which is a pleasure in itself) - easy to check in , prompt timing , chose your seat, and ,although only a 30 minutes flight, a coffee or water and a biscuit from the really friendly cabin staff.
Never too high, so photo chance from window seat.
Brilliant!we

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Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2017

Great find and enjoyable flight. All staff were kind, professional and helpful. Easiest flying experience yet and would highly recommend it to anyone else. Don't be put off by the smaller planes - they are as smooth and as comfortable as any large airbus.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rebecca5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC