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“Japanese hospitality in the air”
Review of ANA (All Nippon Airways)


Reviewed 21 February 2018

There is a saying that the small things matter the most especially when done perfectly. This is my experience with ANA service. Flew from Manila to Tokyo on a 787-8 with a connecting flight on 737-8 from Narita to Sapporo. The way the flight crew served economy class passengers is truly satisfying, each one making sure that the need of the passenger is met. What amazes me is despite their handicap in English (and my extremely poor knowledge of Japanese), they surely made a way what I personally required is understood and provided. Japanese food selection was served on both flights and that was a good thing indeed.

I also prefer their flight connections than their main competitor on the domestic route. Oh yes, their plane toilets will already give you a glimpse of the popular Japanese commodes - go and see when you fly ANA international :)

    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank TennVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 February 2018

Impressed with service and attention to providing young children with colouring books and reading material.

Only gripe was the volume of printed tickets produced at the airport (yellow - Security certificate, pink - boarding information and white - boarding pass) when I am used to scanning my cell phone at boarding.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Simon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018

For me the trip starts once you land and are out of the airport, but this time it started when I was boarding ANA flight from Mumbai to Tokyo, from layout of the aircraft to service... no non-sense, efficient and simple. I was already looking forward to the next 10 days of my travel in this country which began to already be memorable, a perfect mix of FOOD, NATURE AND AMAZING CULTURE ... JAPAN

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018

This is undoubtedly the best option to fly to Japan from Malaysia. The flight provides the best value for money and excellent service typical to Japanese. The food menu might not be too vast but just adequate and good stuff.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank SajishKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018

Came to Fukuoka airport, went to counter, no reservation and no ticket. 1 hour till flight and no cell phone to call travel agent. A serious glitch. MR ABE, counter agent un-glitched the error and had me on my flight in 20 minutes. He is the finest representative of ANA and I dearly appreciate him!

1  Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC