Flight was delayed due to weather which is completely understandable, but when we arrived our connecting flight (on time) we had already been put on another flight because they believed we wouldn’t have made it on time. Standing in line at the gate they take my boarding pass then tell me I’ve already been booked for a flight a solid 10 hours later. Customer service was unable to help as it was “due to weather”. So here I am stuck at an airport with no type of assistance for any of the inconveniences I’ve been put through 👍🏽 no hotel, food transport or better flight

The flight was delayed an hour, so that instead of leaving at 9:57 pm, it left at 11 and a few minutes. We flew around JFK and presumably Washington DC, but then returned to JFK ... Without so much as an explanation. If you value your time, stay away from this airline.

Horrible experience there was a delay both way and late gate changes. The flight back to Dallas was 5 hours late because of so called weather! According to my family there’s been no weather today and now that we’re here still no weather but yet we’re still on the plane awaiting a gate for another hour! I will never fly American again!

I am not a member of the aviation community, but I am aware of some things one might need if they were to say offer flights to the general public. 1. A plane 2. Fuel 3. And what American Airlines seems to have forgotten on not one, but two of my flights this Memorial Day weekend- A pilot. What adds insult to injury is the fact that the flights continued to be delayed throughout the day so you were ensured there was no other option available to you. Hey Robert Isom, CEO why don’t you use some of that 31.4 million dollars you made to hire some pilots and train some staff. Judging by the looks of these reviews, your paycheck won’t hit that high very much longer. I would have expected a little better performance with their headquarters being in Dallas.

This is the second time we have had a delay. If they actually took care of people instead of being rude and not caring, it would make a diffrence. I have seen single parents with kids left to figure out food, hotels and rides because the so called managment teams did not care and openly stated they did not care. I even volunteered to change flights 4 hours prior and they did nothing but say show up and we will see. I attempted to change flights and was unable so I waited for hours and they cancel an hour before. Pictures below