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“Terrible experience. Will never book AA again!”
Review of American Airlines


Reviewed 2 weeks ago

The flight was delayed an hour, so that instead of leaving at 9:57 pm, it left at 11 and a few minutes. We flew around JFK and presumably Washington DC, but then returned to JFK ... Without so much as an explanation. If you value your time, stay away from this airline.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Jamil Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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254 - 258 of 79,631 reviews

Reviewed 2 weeks ago

Horrible experience there was a delay both way and late gate changes. The flight back to Dallas was 5 hours late because of so called weather! According to my family there’s been no weather today and now that we’re here still no weather but yet we’re still on the plane awaiting a gate for another hour! I will never fly American again!

Date of travel: May 2024
Thank bobby n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

I am not a member of the aviation community, but I am aware of some things one might need if they were to say offer flights to the general public. 1. A plane 2. Fuel 3. And what American Airlines seems to have forgotten on not one, but two of my flights this Memorial Day weekend- A pilot. What adds insult to injury is the fact that the flights continued to be delayed throughout the day so you were ensured there was no other option available to you. Hey Robert Isom, CEO why don’t you use some of that 31.4 million dollars you made to hire some pilots and train some staff. Judging by the looks of these reviews, your paycheck won’t hit that high very much longer. I would have expected a little better performance with their headquarters being in Dallas.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank windscalm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

This is the second time we have had a delay. If they actually took care of people instead of being rude and not caring, it would make a diffrence. I have seen single parents with kids left to figure out food, hotels and rides because the so called managment teams did not care and openly stated they did not care. I even volunteered to change flights 4 hours prior and they did nothing but say show up and we will see. I attempted to change flights and was unable so I waited for hours and they cancel an hour before. Pictures below

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 66kimy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 weeks ago

What happened to having a light meal on a 3.5 hour flight? A cookie and juice is for kindergartners. Considering the sky high (pardon the pun) ticket prices, we need to get a little more.

Date of travel: May 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank LetMeTellYOU-Really
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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