I was booked to depart from Philadelphia to Rochester aug 27 at 930pm. The flight was delayed multiple times till we are finally told that the plane coming in around 1am will be cleaned and will get us out of there. The plane lands and then right when we think we are about to board we are told we have to wait till 8am. No hotel accommodation, no refunds, even if we wanted to leave we couldnt because our luggage was aboard and there was no one to get it off for us. I ended up sleeping in the terminal...well...i didnt really get much sleep but i was there. They lied when they told us the reason so the delays they lied about the pilot being "fatigued". They made sure to have armed police guarding the place when they broke the news knowing what they were doing was wrong.
The manager came out only to repeat the same useless info we already had. They were nice enough to give us snacks from the plane but not nice enough to do thier jobs.
I ended up sitting in the terminal for over 11 hours.
Ill never fly with American Airlines ever again. Those "fatigued" pilots sure had enough energy to literally run out of the airport away from all the people they screwed over.