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“Texas to Madrid”
Review of American Airlines


Reviewed 9 December 2019

Flight was like all other transatlantic flights. Plane was okay and staff was good. Upon arrival to Madrid we had to deplane on the tarmac and take buses to the terminal. Not sure why the jet ways were not used.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,345 - 4,349 of 71,327 reviews

Reviewed 9 December 2019 via mobile

And no food on flight in business.gor a slice of cold Turkey with a cracked and some fruit. The flight attendants were not attentive. Thus was not a flight I would choose to take again.
The overhead compartments are not synced with seats so it's difficult when you land to grab your bags.
Poorly designed

Date of travel: December 2019
    • Seat comfort
    • Legroom
    • In-flight Entertainment
Thank jseskin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2019

I've always liked AA and I they're usually my choice of airline.
Departure and arrivals are usually on time but sometimes as expected severe weather can cause extremely long delays.

Date of travel: September 2019
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank paulettemeggoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2019

Two weeks ago we were returning to Columbus from Belize City on America routed through Miami. We had about 2.5 hours to clear customs and get our connection. Unfortunately after boarding in Belize we were held at the terminal for a mechanical problem. Iniitially the pilot said they had an indicator light that gave them trouble before they left Miami that resurfaced. It took about two hours to get it fixed and while we made up some time, we missed our connection and needed to stay overnight in Miami.
1) We got food voucher for a meal. It was $12 at the airport. A burger and fries cost $17.99 so the value of the voucher didn't even match a most basic offering.
2) We got put up at a local hotel; but when we got there they told us there was a mix-up and they had no rooms available.
3) The hotel sent us to an overflow location, but had to wait 20 minutes for the shuttle and it took 15 min to get there.
4) While the original hotel had 24 hr shuttle service back to the airport, the overflow hotel did not. We needed a 5 am departure and their shuttle started at 6 am. A taxi was going to be $40.

Date of travel: November 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2019 via mobile

There are very few good choices to fly to Managua these days. Delta is one day a week, UAL three times, I think and their customer satisfaction efforts are not measurable. AA at least flies everyday and the first class seats are really comfortable. No movies or flight tracker but apparently you can download an app to get movies on your device. The planes a jammed full, absolutely oversold. Main cabin is rough. The up charge for first class makes sense for this flight. We don’t always do this but for this flight it is worth it. One thing I exit that really helps: buy a couple of bottles of rum and some coffee and DF will give you a bag you can check to your final destination on your way back. This makes reentry so much easier!

Date of travel: December 2019
Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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