We were booked with American Airlines for Chicago to Philadelphia last week when the north/eastern snow storm shut down airports with all flights cancelled.
We called American Airlines and our Consultant Tiffany could not be more helpful in scheduling flight change, although with the 2 day snow storm issue we missed Philadelphia and flew straight to Washington DC.
The flight from Chicago to Washington DC was via Rochester NY but the complimentary upgrade to Business was great.
The Flight from rescheduling, check-in, flight was great, the Flight Crew were friendly and the aircraft was modern.
We also flew another 3 American Airline flights from Boston to Chicago, Washington DC to New York and New York to San Francisco, all being high standard.
If you are a Qantas FF submit your QFF number, it makes a huge difference with seat allocation, boarding, etc.