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“My Birthday Trip”
Review of American Airlines


Reviewed 12 December 2017 via mobile

My flight was on time for departure and arrival. The stewardess was friendly and the plane was clean. Enjoyed the WiFi and the free games and movies onboard. Overalls a great experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank kxc704328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,385 - 1,389 of 28,812 reviews

Reviewed 12 December 2017

Fist the flight from Indy to Charlottewas ok but once we landed we had to wait another 25 minutes as another AA plane back out of its spot & sat there blocking our gate (uncalled for)
Then on the way to Nassau crew was very short. I asked for more club soda which seemed to inconvience Her & she returned with no more ice

Leaving Nassau the plane was over 30 minutes late getting there. Never heard why since the person spoke so softly as the other airlines as well as there own was blaring over the speakers. Took forever to board only to find out after we Tarmac all the way out we had to go back to the gate. Apparently it was for the same problem which we found out the water was not properly working. We all agreed put sanitizer in the bathrooms. Plenty of people had them. Then we were informed crew was meeting their maxim flight time. Luckily the pilot got off the ground to spare
But the worst part was, they would not offer any snacks stating the fact the flight was 2 Hours or less. Really. I just had one you biscuits, crackers, whatever they are called from Indy to Charlotte. I'm sure that is a shorter distance. Steward was being rude about it
We never had lunch or dinner as we planned to eat in Charlotte but had no time once we landed.
Staff needs room on attitude improvement & the so called #1 sticker you think you earned needs to be removed from the airplanes. That's false advertising

1  Thank S7528FQjimh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

American is the only nonstop airline from. DFW to Cancun.
We would preference SWA however the don't flu direct. We are permanently retiring in Tulum Mexico. We have to fly into Cancer. So we don't have a choice.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank joncharly583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

Very pleasant and professional flight crew!
Captain very interactive and came out after flight to thank all the passengers! Very nice touch!

Service was good and flight attendants professional.

Airplane itself was clean and everything appeared to be working.

Gave this a 3 because this is the minimum service an airline should offer!

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Lou S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

We missed our connection in Miami due to weather so of course I don't blame AA. Being tall I had purchased a seat upgrade with more legroom, of course for the same flight I could not get the same seat. It's probably unrealistic to think this could be resolved but it galls me to walk past that seat and see someone about 4 feet tall sitting in that seat while I wonder to the rear of the craft to press my knees against the seat in front of me for 5 hours. $#%$#$. I feel better having vented.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC