I live near Asheville, NC, so very few direct flights to anywhere. My airline of choice is Delta where I'm a medallion member, but we decided to take American this time because it had a better price. First of all, no jet bridge leaving Asheville. OK. No problem. Then, we had to change planes in Charlotte, NC. Still no jet bridge! Ridiculous! This is their home airport, I think, plus we had to hike across the tarmac in the wind and drizzle to reach the terminal. Cross country, long flight... NO wi-fi, no movie in the seat backs. Over one hour into the flight before we had our first and only beverage service. Comparing this to Delta, it was awful. I don't think I'll be taking American again unless I'm forced to do so.