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“Horrible Airline”
Review of American Airlines


Reviewed 20 September 2017 via mobile

AA is one of the worst airlines to fly. Extremely uncomfortable, unaccommodating, and the staff just does not value their jobs.
I flew from Orlando to LA for a business trip. It's roughly a five hour trip where all they do is offer you water and unhealthy cookies. Nothing fresh or worth keeping you energized for that amount of time .
I had to get back immediately because of an emergency (hurricane in Puerto Rico) and they were not sympathetic nor did they try to help me with my flight to get back home early. Thank God Delta came through to save the day. I will never fly with this airline again .
Waste of money and I'm very disappointed .

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
2  Thank veganendorphins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,930 - 2,934 of 27,247 reviews

Reviewed 20 September 2017

Boarding passes were a pain as the kiosks did not recognize our specific rates allowing two bags. We ended up having to go to the counter only to be rudely told that we were late and might not make it, though our group had been in front of her attempting to use the kiosks for over half an hour!

The 1st leg to Miami was great. Though we were in a smaller three seat wide Bombardier, I perceived that the pilot really enjoyed the plane. The take off was very quick with good g forces, and we climbed quickly.

The flight to and from Guatemala were uneventful. No meals, or anything more than a small snack.

The return to Tallahassee in another Bombardier was just another flight.

The returning layover in Miami was long, and the gate was crowded.

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Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

The plane was very full and loading and unloading went pretty fast. The flight attendants were nice but didn't seem like they enjoyed their jobs very much. It took a long time to get drinks because of the full flight. By the time they serviced us they were out of sandwiches. The movie they were playing would have been good on the 7 hour flight but they could not get the speakers to work. By the end of the flight they were out of sodas as well. Was not impressed with this flight experience and think I will fly a different airlines on the next trip.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
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    • In-flight entertainment (WiFi, TV, films)
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    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bangstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

This was one of multiple flights with them. From checkin it always seems like a drawn out process, nothing enjoyable. And now they are a QANTAS partner. Totally had my daughter freaked out that she had no connecting flight to get home. Basically said you can fly if you want to but you will be stuck in LA. In LA, there was nothing to sort. Checkin staff just had no idea what they were doing. And that was just one flight. Well worn planes & staff seem worn out and disinterested but I don't blame them, it seems like its the culture the airline inspires.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
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1  Thank mo630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

Quite amazed by the age of the cabin crew. They were helpful and attentive but most well over 50. The flights arrived on time into Miami in both directions but doing the interchange was a nightmare at that airport if we had to collect bags at Miami we would not have made the connection - 2hours best if you're not quick on your feet and it's a busy time. On our return from San Jose many flights were delayed because of air traffic control problems. The check-in staff seamlessly moved us to an earlier flight, but probably due this our bags didn't get to Heathrow. In fact we only saw 10 bags for the whole plane come down the carousel. The food on the way out was edible and horrible on the return flight, drinks were quite expensive so pick up water at departure. Movie choice not as good as other carriers. Talking to a regular traveller before departure probably chose a reasonable carrier

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank gtrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC