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“Cabin temperature way too warm”
Review of American Airlines


Reviewed 19 September 2017

9/18/17 Flight The three plus hour flight from Phoenix to Charlotte was very uncomfortable as the cabin temperature was quite warm and the air circulation was VERY minimal, even from the personal air vents. It didn't get better until 20 minutes before landing,

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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Karl47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,960 - 2,964 of 27,242 reviews

Reviewed 19 September 2017

Really smooth travel. No complications except for boarding. For some reason, their boarding system is a mystery. They offered free movies and headsets. This was better than other airlines who charge for both.

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Sonja M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

Recently I flew from Columbus, OH to Portland, OR. It was a two-leg flight with a layover and plane change in Dallas. Both legs were pleasant, on-time, and comfortable. The flight attendants were friendly and attentive and the seats were a bit bigger than when I flew United recently. It was a very nice travel experience.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Mercurybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017 via mobile

Sad to see American Airlines treating Irma victims this way. After fleeing our home in the Florida Keys for hurricane Irma, we were charged a $200 per person change fee for flying out of Orlando instead of Miami. Now, we are trying to fly home and they are charging ANOTHER change fee for fly home. This is absolutely ridiculous. Becasue of a "policy" we are being charge and additional $400 per ticket to get back home!

We found a flight that fits our needs and will get us home but AA is not willing to work with loyal customers. Sad to see a company take advantage of customers in a time of need.

1  Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

It appeared that these planes are pretty new... We were in 1st class & had plenty of room. Plus the inflight tv screens are a nice size... They had a great selection of movies, shows to watch.. The whole crew was super nice & food was pretty good... We left Jackson hole, Wy & had a stop over in Chicago, Ohara Our plane was on time but we had to stay on the runway for a little while... Making us a little late for our connecting flight. I was thinking we were going to miss the next (last of our flight home). When we got off of the plane, we checked the board to see what gate we needed to be at.. We pretty much ran to the gate, only to find out that we had a 20 min delay...But, that other then that everything was smooth & good flight!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank 0sweetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC