Terrible customer service. Will never get anyone to talk to even after 1.5 hours. I bought trip flex for an extra $40 with them with the intention that I could cancel with a refund if needed. They are a joke. They never give any refunds even when you buy trip flex! They only give you money to use with only Allegiant, and they barely have any options to fly different places. Never was able to use the ticket during the pamdemic, and I lost $186 because of their terrible service. Go with Spirit airlines if you want better customer service for a better price! I would gove them below a zero if I could.