I thought that I would lose the full amount for a return ticket booked from Athens to Bari in April/May 2020 because I hadn't taken out insurance. Alitalia got in touch with me via email and offered a variety of solutions. I opted for cancellation because the situation is so terrible. Despite the shocking impact on the airline industry, Alitalia has done the right thing and I will definitely support this airline in the future! Bravo, Alitalia!! My best wishes to the company and to all Italians going through such a dreadful crisis. May you soon see the end of it!
P.S. Travel date is incorrect but I had to put something to post this review!