I have to say I was a bit worried when I read this airlines reviews. However, the news is, there is no news to report. The flight from JFK to FCO left and arrived on time and the flight from FCO to JFK did the same. The seats in economy are uncomfortable but they are economy and no worse than others. Being kind pays off. On the return trip I was asked if I would be willing to move so that a couple could sit together. I had an aisle seat and was hesitant at first but assumed they wouldn’t ask if they were going to sit me in a middle seat in the back of the plane. I was correct and given a premium economy seat that I enjoyed after 16 days of torturing my legs and feet.
Airline food is….airline food. No one is winning Top Chef Awards for this so bring snacks if you are a picky eater and will be hungry. However, the wine was surprisingly very good. Attendants were polite and efficient. Given the price, I would travel again.