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“Good .........despite a couple of glitches”
Review of Alaska Airlines


Reviewed 12 December 2017

We were on the early shuttle to Seattle for our connecting flight to Kona. We decided to check bags (we rarely do this) but checked 2 bags in Portland to Kona. Pane was boarded and ready to go on time, but it was noon at SeaTac and we had to wait several minutes to even leave the gate to taxi. I counted about 12 jets in front of us:( 45 minutes or so later the captain notified us we had burned too much fuel and had to return to get it topped off. Interesting the whining around us. What are these other passengers thinking? This is a Non-Stop flight over the Pacific.

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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank KimMac1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,855 - 2,859 of 8,667 reviews

Reviewed 12 December 2017

Full flight but impressed how quiet the cabin was. No disruptive food service in the middle of the night. (Who needs to eat at 2 a.m.) Only drawback was, on the return flight,boarding was disruptive as too many large bags were allowed on. The overhead bin space was overwhelmed. Much reshuffling of bags to bins scattered throughout the plane, coats, hats etc., crushed. So unnecessary as baggage claim is so easy a process at PDX. Can't solely blame airline for this behavior, but stricter enforcement of baggage limits at the gate would help.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Anv1661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

Alaska Airlines was a pleasant flight in s new jet with so much excellent service. The attendants were friendly and made everyone feel welcomed aboard. The drink service was quickly dispatched on this 45 minute flight. It was just a lovely flight.

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    • Customer service (e.g. attitude, care, helpfulness)
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Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2017

We were very impressed with this airline. It was Veteran's Day and since my husband was a Veteran we were upgraded to First Class for free. Woo Hoo!! Thank you Alaska Air.

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    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hockeymomfromME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

flights in the US are a real hit and miss it seems regardless of carrier, as per usual which seem to not be the norm flight time and aircraft changed. Nothing to amazing going on here either. My flight to SFO with Virgin was a much better aircraft. Alaska did seem to have more leg room which is a positive

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank International T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC