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“We've flown with them many times”
Review of Alaska Airlines


Reviewed 10 December 2017

We've always enjoyed this airline. Sometimes you get prop aircraft for shorter trips but it's always comfortable and the staff is always friendly and helpful. The flight was on time and we arrived home from a long trip feeling great.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ArthurS989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,925 - 4,929 of 10,793 reviews

Reviewed 10 December 2017

The flight and crew on Alaska were normal and fine. The experience at the gate was bizarre and truly a time warp 50 years past. Inside it shows the problem of their style. Fifty people are huddled around blocking the counter. This seems to be what happens when a flight is sold out and they will soon be fighting for overhead space. Alaska then offers free check in for overhead sized luggage. Thank You very much after we paid $25. Then there is the loading issue. I guess they don't want to pay for a Jetway. We walked down a ramp and on the the tarmac. We then stood in line in the rain for 10 minutes while the line boarded. Alaska should include that possibility when you book. I don't blame the employees - Alaska Airlines must have arrogant management despite their normally positive reviews.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Ed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

US domestic airlines can hardly be described as airlines the surprise you in a positive way. The exception is Alaska Airlines. Good service, updated aircrafts and I guess a pretty good track record "on time"

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
1  Thank Rolf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017 via mobile

Since we booked late we got the last 2 remaining seats next to each other. It was in the last row of the plane. The flight attendants made our flight very fun and the paid attention to our needs. Heidi Taylor you rock!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank CurtH969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017

I enjoy flying on Alaska air. Their planes are clean and modern and their staff is A-1 in the service they provide. Economical and relaxing!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank kcoppola2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC