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“Airline of choice”
Review of Air New Zealand


Reviewed 4 weeks ago

As always, a comfortable flight, attentive cabin crew, excellent service and a great flight crew. On time all the way. Couldn't ask for more.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Rossimana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 - 250 of 9,563 reviews

Reviewed 4 weeks ago

Air NZ is way above Jetstar in level of professionalism and class. When flying to Queenstown I will ONLY fly Air NZ as my experience with Jetstar leaving Queenstown so bad I voweed never to fly them again.

If you book your flights for an afternoon make sure you book after 4.30pm and you get 'Koru hour' which means snacks with wine or beer for the entire flight! The rule with airlines is that if the bottle has been opened (wine) then whatever is left when they land MUST be tipped away! Therefore they are more than happy to keep refilling your glass during the flight!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mrmaccnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Everyone was raving about this company, so we decided to book flights to LAX from Brisbane. The service was terrible, the seats and the plane was tiny, you could barely walk to the toilet without waking someone because you knocked them. The food was terrible and the breakfast was only served 30mins before we landed in LA. We booked a sky couch and 3 other seats. They put 2 people in row 41 and the other 3 people in row 59, like seriously we are travelling as a family! It was not a good start to this exciting holiday. Would not recommend this airline to anyone!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Gabby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Had to pay for movies and the usb points in the seats did not work. The staff were fabulous it was the plane that was faulty both ways.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank TACUMMINGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Another great flight, friendly customer service at check in, everyone really helpful on board, great meal & in flight entertainment.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC