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“Stepping Up”
Review of Air New Zealand


Reviewed 20 February 2018

Flew Premium Economy at the suggestion of my Travel Agent. I am never flying Economy again if I can help it. The comfort, service and food were far superior to economy and when you fly 13 hours non-stop you really appreciate the difference.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Susan012014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,822 - 2,826 of 9,343 reviews

Reviewed 20 February 2018

this was a crowded flight-disappointed I didn't get my upgrade to business but happy with premium. plane left on time. excellent service.the 3 course vegan dinner was excellent. slept most of journey.crwe excellent as always

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank DrWendyNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2018 via mobile

This airline offered a great experience with a lot of new features like onboard seat texting and games. Interactive screens and reading/viewing materials. Thoroughly enjoyed this flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank okica18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

Air New Zealand has found an innovative, but annoying way to get more people cramped into their planes. The business class seat arrangement has been changed to a diagonal setup with very little space for business class passengers. The seats are very narrow and there is very little privacy with passengers lying facing each other.

Apart from that the service was good and the food was delicious.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank Kobus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2018

Al the staff, without exception were friendly and very helpful. The flight was on time. Luggage came very quickly. Altogether a good flying experience.

Thank Lyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC