This was one of the worst travel experiences I have had. We were flying from Udaipur to Kochi through Delhi. In the Udaipur airport we were informed that due to weather (smog and smoke in Dehli), our flight was delayed. This makes sense and there is nothing the airline can do about it so no problems with the delay.
Because of the delay, we knew we were going to miss our connecting flight so tried to talk with someone at the airport to get help. There was only one representative from Air India and he told us that he could not help us and we would have to go to Delhi to figure things out.
After a nearly 5 hour delay, our flight took off and we made it to Delhi. Once in the airport, the real issues began. We had to go to three counters and talk to five airline representatives in order to get boarding passes for the next flight to Kochi (at 5 am the next morning). Once we finally had secured boarding passes, they told us we could get a hotel room for the night but they refused to reimburse us for our hotel room in Kochi that evening. When pushed, they sent us to a completely separate part of the airport to another Air India counter.
At this counter, we encountered 20 person lines and it took nearly an hour to speak with anyone about either our hotel that night or our hotel reimbursements. When we finally spoke with someone they couldn't help us with either thing and passed us off to two colleagues before finally we got to speak with a manager. The manager proceeded to tell us that not only would they not give us a hotel reimbursement, they would not give us a hotel for the night either. He said it was too late and there was no point in going to a hotel for 4-5 hours of sleep and suggested we just sleep in the airport. After we told him that that was unacceptable, he yelled at us and told us it was our fault.
It took us another 20-30 minutes to finally convince someone to get us a hotel room for the night - still not even a conversation about reimbursement for the hotel in Kochi. Because of all of the inefficiencies and incompetence, we got only a couple of hours of sleep which just added insult to injury in the whole process.
Thanks Air India for ruining nearly two days of our vacation!