Forced to pay hotel and wait until next day due to a tight layover (1 hour and 15 min from landing to gate closing) in Paris, where the passport control took 40 min. + 30 commuting.
We landed at 11:49
we got out of the plane at 11:59
we started the passport control queue at 12:06
we took the shuttle bus at 12:56
We ran to arrive at the gate at 13;06 only to be told that gate was closed and they will offer alternative (plane was still there and was to depart at 13:20.

We went to air France support and they gave us a flight next day but told us that they consider that 1 hour and 31 min. Between landing and taking off was enough, so they will not offer accommodation...
We had to pay the hotel

Next day, at check-in they told us my laptop was too heavy so I had to checkin my luggage that was 110€ more...
Given that my checked bag was already checked I could not take clothing from my hand luggage to the suitcase.

I throw away clothing at the airport (it was cheaper than paying that...)

Definitely, it has been the worst experience ever at any flight company... I thought airfrance was better than this... Not anymore.

Stewart Shaw
AF # 008 from CDG to JFK arrived Wednesday, 12/4/24 evening. Well over 1 hour and more than 100 passengers waiting for baggage to arrive at Carousel #4 in Terminal 1. After this inexcusably long wait which never saw an agent come and announce to all the inconvenienced passengers waiting why the reason for this insufferable delay. My bag didn't appear, the carousel stopped, the agent said there were no more bags and to report to the other baggage agent. They scanned my Baggage Claim ticket and it tracked back to CDG. I filled out all the info they asked for, name, address, phone, email and they promised to send it when it arrived. I asked the agent twice, if they were sure, did they need anymore info from me but they insisted I was done and to go home and they promised to deliver my bag to me. I live 2 1/2 hours away from the airport in North Ulster county, NY. The next morning, a woman named Fiji called from Air France baggage at JFK and said, my bag WAS on my flight after all. And since it was on my flight, THEY WON'T PAY TO SEND IT TO ME!! It's their "rule". I explained everything, that it was obviously their fault, not mine. I never would've never left the airport without my suitcase. They had told me it would be taken care of, to go home, and now this nonsense! They are very cavalier and unprofessional. I'm 65, don't have a car and would have to pay my way by bus, train, subway there and back, about $100, taking all day because they screwed up royally and I'm the one punished for their dumb mistakes. I've spent hours on the phone, in chat, even calling baggage service in France and even though they understand the situation they are uncooperative and un-accomodating. I am begging to have this case escalated to someone in authority and have it resoved fairly. Thus far, my 1st experience with Air France has been disgraceful and unacceptable! I'm traveling to France 3 - 4 times next year and unless AirFrance resolves THEIR mistake I will be using another airline.

On my return 11 hour overnight flight I was assigned a seat on a sold out flight next to someone that occupied half my seat. I was unable to be comfortable, eat, sleep to get up to use the restroom…for 11 hours. I did not complain to the person, I complained to the airline, and at every opportunity they did nothing. After spending the last few years trying to build loyalty with AF, this was the last straw. In response I’ve closed my AF miles account. Thank goodness there are other, better airlines out there, as this was my last flight on AF.

The Air France lounge is nice but nothing exceptional. There isn't enough staff to help around, the dishes are quite average and it was a little bit complicated to find a seat...The relaxation room is a nice area but again not that many seats. The flight in itself was enjoyable with a nice welcome when boarding and overall a very attentive service throughout the flight. The selection of movies was sufficient. My only complaint would be the lack of deep cleaning around the seat I had, a lot of old dust etc.... Otherwise the seat is comfortable and the food was better on the plane compared to the lounge.

Travelling to a family funeral with my husband and two sons, I booked 2 seats with luggage and reserved seats and 2 seats without either. Air France notified us of a change for the short leg of the trip, explaining the change in plane, and kept us seated together. However, Air France did not notify us that they had changed our seats for the longer flight, putting us in different sections of the plane without explanation. We learned at pre check-in time that this was the case. We proceeded to changing our seats. The only contiguous seats on the Air France site that were available came at the extra cost of over $130. Which, at this last minute, we paid. Our sons, who did not have reserved seats and did their pre check-in around the same time as us, were offered other seats than us on the Air France site, and obtained contiguous seats free of charge.

Air France’s client service absolutely refused to reimburse us, and could not explain why they separated us in the first place, nor why their site did not offer us free contiguous seats, when our sons had their pick. Further, indicating that we already had consumed the option, they said it was impossible to reimburse us. We feel cheated.