On my return 11 hour overnight flight I was assigned a seat on a sold out flight next to someone that occupied half my seat. I was unable to be comfortable, eat, sleep to get up to use the restroom…for 11 hours. I did not complain to the person, I complained to the airline, and at every opportunity they did nothing. After spending the last few years trying to build loyalty with AF, this was the last straw. In response I’ve closed my AF miles account. Thank goodness there are other, better airlines out there, as this was my last flight on AF.

The Air France lounge is nice but nothing exceptional. There isn't enough staff to help around, the dishes are quite average and it was a little bit complicated to find a seat...The relaxation room is a nice area but again not that many seats. The flight in itself was enjoyable with a nice welcome when boarding and overall a very attentive service throughout the flight. The selection of movies was sufficient. My only complaint would be the lack of deep cleaning around the seat I had, a lot of old dust etc.... Otherwise the seat is comfortable and the food was better on the plane compared to the lounge.

Travelling to a family funeral with my husband and two sons, I booked 2 seats with luggage and reserved seats and 2 seats without either. Air France notified us of a change for the short leg of the trip, explaining the change in plane, and kept us seated together. However, Air France did not notify us that they had changed our seats for the longer flight, putting us in different sections of the plane without explanation. We learned at pre check-in time that this was the case. We proceeded to changing our seats. The only contiguous seats on the Air France site that were available came at the extra cost of over $130. Which, at this last minute, we paid. Our sons, who did not have reserved seats and did their pre check-in around the same time as us, were offered other seats than us on the Air France site, and obtained contiguous seats free of charge.

Air France’s client service absolutely refused to reimburse us, and could not explain why they separated us in the first place, nor why their site did not offer us free contiguous seats, when our sons had their pick. Further, indicating that we already had consumed the option, they said it was impossible to reimburse us. We feel cheated.

First time flying AF Premium Economy. While they tout Sky Priority perks, we found some if not very few were actually worth it. Starting at luggage drop off, it was fairly good and easy at CDG. You get 2 checked bags if you like but we always travel light. Next was security. This was a joke. My daughter who was in regular economy actually went through faster. So this part was a bust. There is no access to lounges with the Premium ticket. Is there an airline that offers this though??? Not sure. Boarding is zone 2 do it's supposed to be a nice boarding experience. Did not feel that way especially at Pearson. The gate we were at actually bottlenecks. At CDG, it was a little better since it was a simple self- scan of the boarding pass. But then they made us wait in the tunnel. Not good communication. The seats are OK but Air Canada is roomier with a better configuration. 2 3,2 with only 3 rows for a total of 21 seats. Air France on their 777 had a 2,4,2 layout with I believe we're 6 rows. Felt a little crammed. The seats and legroom we found were better with AC. You get 2 water bottles at your seat with AF as well as blanket and pillow. Blanket was actually nice. Glass of champagne after takeoff with an amenities bag. Video screen was a nice size as was the noise reducing headphones. The choices of movies were only ok. The wifi was hit and miss. Most times did not work and kicked out. The food was simply OK. Was hoping for better. Real silverware and a glass for your wine. Digestif was also available. Attention to passengers was limited which is why I prefer the AC Premium experience. Snacks were actually not very good. At arrivals, our Baggage was quick to come out because of Sky Priority tags. Good advantage there. Overall if we compare AC and AF, I would take the AC experience first.

Lost our bags.
Told us to buy clothes.
Only spent $300 for two of us.
Now won’t refund us.
They make it impossible.
Quoted Geneva convention not to pay.