Lost our bags.
Told us to buy clothes.
Only spent $300 for two of us.
Now won’t refund us.
They make it impossible.
Quoted Geneva convention not to pay.

Traveling through CDG with Air France was an ordeal that left us broken. We were misdirected from counter to counter, kiosks failed, and unclear instructions forced us into endless queues. With senior citizens and a toddler, we navigated chaos only to be blamed for being late, despite arriving early.

When we protested, an Air France agent scolded me, told me not to return to Paris, and threatened to revoke our boarding passes. I had to beg, humiliated, while our toddler held her bladder for over 90 minutes. Every step—from bag drop to security—was marked by inefficiency, rude staff, and a complete lack of empathy.

At passport control, delays and indifference forced us to plead with strangers for help. At the gate, Air France staff berated us, calling us ungrateful despite the flight’s delay caused by their own inefficiencies.

By the time we boarded, exhaustion and humiliation overshadowed everything. A journey meant to celebrate family and love became a lesson in cruelty and indifference. CDG and Air France stripped us of dignity, leaving emotional scars we’ll carry forever.

I truly hate air France. We have unfortunately had to fly on them multiple times. And multiple times we've had extremely delayed flights and missed oir connections. Or they only flight option is a 1 hour connect (no matter the day) and we miss it, because obviously they are not on time. Or, I understand I booked a non changeable ticket, but I had a family emergency so I assume someone would have a big of heart and change my date to a couple weeks earlier. Nope, they said to buy a new flight for 2 weeks earlier, tbag was their solution. I'm already annoyed that I have to fly this airline again.

Our connection flight was impossible to reach - along with several other passengers we ran from Terminal G to F, only to miss our connection. Time between flights was one hour. We did also ask to be moved forward both at the security and passport queues. Unfortunately no staff member was willing to help - even showing our baording passes. This is what we mentioned to the support staff at the Air France Desk. The staff member there was not surprised, not helpful and simply plain rude French. He printed out new boarding tickets for a flight 6.5 hours later(!) We did not get an apology - only a 15 EUR voucher; which at Paris-Charles de Gaulle is barely enough for a hot meal with a drink.

The staff member did make sure to book us separat seats, each middle seats in different rows. And guess what? The flight was not even full! We ended up moving to free seats so we could sit together.

We arrived at out destination over 7 hours too late! We contacted Air France referring to Directive No. 261/2004 , giving a passenger the right to a compensation of at least € 250. Air France argued that the flight connection was indeed possible to make.

This way of behaving is in my opinion, fraudulent to say the least. If you ever travel with Air France and something goes wrong – do not count on Air France to live up to any due responsibility or even to respect and follow established law.

I'm deeply disappointed and happy to pay more or travel longer with other airlines where at least I know the service will be justified.

Air France you are rubbish. You make the cheaper airlines look like first class. Forced to check in our hand luggage. Told we have no option but to upgrade to business if we want to keep them, but they can’t seat us together. It explains why I was not given a boarding pass at check in and forced to go to the desk.
The female staff member at the desk was rude. Had no name badge and now I can see why. Refused to provide her name for when I contacted customer service over her rudeness and the experience. Claimed the plane was full and then claimed it was because we were in a certain section. She was just spouting nonsense. No one before us or after us was asked to check in the luggage. Everyone around us had their bags on the plane. We arrived 3 hours early but she claimed folk had already checked in and the plane was full.
If it was too full how can you allow us to keep it for business class.
I paid extra to fly Air France, but never again. Sort your customer service on the front desk and move this rude lady to a back facing role.
You are a joke. Avoid and fly with someone else.