Our connection flight was impossible to reach - along with several other passengers we ran from Terminal G to F, only to miss our connection. Time between flights was one hour. We did also ask to be moved forward both at the security and passport queues. Unfortunately no staff member was willing to help - even showing our baording passes. This is what we mentioned to the support staff at the Air France Desk. The staff member there was not surprised, not helpful and simply plain rude French. He printed out new boarding tickets for a flight 6.5 hours later(!) We did not get an apology - only a 15 EUR voucher; which at Paris-Charles de Gaulle is barely enough for a hot meal with a drink.

The staff member did make sure to book us separat seats, each middle seats in different rows. And guess what? The flight was not even full! We ended up moving to free seats so we could sit together.

We arrived at out destination over 7 hours too late! We contacted Air France referring to Directive No. 261/2004 , giving a passenger the right to a compensation of at least € 250. Air France argued that the flight connection was indeed possible to make.

This way of behaving is in my opinion, fraudulent to say the least. If you ever travel with Air France and something goes wrong – do not count on Air France to live up to any due responsibility or even to respect and follow established law.

I'm deeply disappointed and happy to pay more or travel longer with other airlines where at least I know the service will be justified.

Air France you are rubbish. You make the cheaper airlines look like first class. Forced to check in our hand luggage. Told we have no option but to upgrade to business if we want to keep them, but they can’t seat us together. It explains why I was not given a boarding pass at check in and forced to go to the desk.
The female staff member at the desk was rude. Had no name badge and now I can see why. Refused to provide her name for when I contacted customer service over her rudeness and the experience. Claimed the plane was full and then claimed it was because we were in a certain section. She was just spouting nonsense. No one before us or after us was asked to check in the luggage. Everyone around us had their bags on the plane. We arrived 3 hours early but she claimed folk had already checked in and the plane was full.
If it was too full how can you allow us to keep it for business class.
I paid extra to fly Air France, but never again. Sort your customer service on the front desk and move this rude lady to a back facing role.
You are a joke. Avoid and fly with someone else.

My 82 year old father traveling in business class needed wheelchair service as he is unable to walk due to spinal cord issues. We had specifically booked wheelchair service , which their site confirmed, but Air France failed in providing it. Their customer service at the Paris airport is reprehensible to say the least. This is despite paying an arm and a leg for business class. Never again Air France.

Airfrance rebooked my 6am flight 3 hours and 45 minutes before departure without any consent. Literally bumped me out of the flight. They rebooked me from a flight that arrived at the destination at 4pm on a Friday to arrive at 4pm on a Sunday. I had a very important family function on Saturday evening. The one star goes to the representative (I wish I knew his name) who worked with me to get me to my destination in time. This took several phone calls and over an hour to get done.

Long story short: Flight from Copenhagen was scheduled to depart 12:05. The flight was delayed and AFTER the original departure time, a new departure time was announced to be 13:40 and thereafter changed a second time to 15:00. The flight was in fact delayed even further and departed from Copenhagen 16:52, and thus well over 3 hours delay. I contacted Air France referring to Directive No. 261/2004 , giving a passenger the right to a compensation of at least € 250. Air France first argued that the flight was not delayed beyond 3 hours. I then sent a copy of my physical boarding card clearly showing a departure time of 12:05. Air France then argued that they would not change their decision of refusing any compensation and that their decision was in line "with company policies" without outlining what those policies state. Not even when I requested an explanation why the EU-directive would be applicable, Air France even bothered to detail anything about it. It also deserves to be mentioned that the delay was not owing to any force majeure.

This way of behaving is in my opinion, fraudulent to say the least. If you ever travel with Air France and something goes wrong – do not count on Air France to live up to any due responsibility or even to respect and follow established law.