I don’t normally complain or give bad reviews but we recently flew to Bangkok for our son’s wedding and we booked Premium Economy with KLM. The flight out with KLM was a really nice experience with excellent service and attentive staff. However the flight back was with Air France but still Premium Economy. We were served our lunch about one hour in to the flight. We didn’t see a member of staff until 10 hours in to the flight, one staff member came round with a water bottle and a paper cup. We eventually pressed the service button and asked if it was possible to have a drink. They eventually turned up and said that the bar was self service and that the bar was at the very back of the plane. This was a bit of a problem since my wife is disabled. The whole experience was really disappointing and it was not what we were expecting, especially after the flight out with KLM. Minor point but you could only have beer, red or white wine and fizz. I wish we had flown economy with Qatar or Emirates and I will certainly never fly Air France again. Very disappointing end to a really nice holiday.

Air France was by far the worst company I ever fly with. The first flight was late so we lost the second one. Making an 12 hours total flight time into 19 hours. The staff very rude. They gave us compensation
10 euro to eat something in the airport in france, thats totally nothing for their prices, and we had to wait in the airport
tired for many hours. They booked for us another flight that was delayed again for another 2 hours. In the end after we arrived in our final destination, we figured out the lost our language. I will never fly with them again and i dont recommend it to anyone.

I recently had the misfortune of booking a flight with Air France, and I can confidently say it was one of the most frustrating and infuriating travel experiences I’ve ever had.

I booked a one-way flight from Paris to Bari on October 19, 2024, through the Air France counter at EWR. I received confirmation and expected everything to go smoothly. However, upon arrival at CDG airport, I was shocked to learn that Air France had canceled my tickets without any notification or valid reason.

To make matters worse, Air France staff at CDG forced me to repurchase new tickets at an exorbitant cost of EUR 1,470.82 for the same route—a significant increase from my original ticket price of $529.60. Despite specifically requesting a one-way ticket, I was erroneously charged for a round-trip fare, further compounding their incompetence.

This fiasco didn’t stop there. Because of Air France’s blatant failure, I had to book an overnight hotel stay, costing me an additional $517.45. When I tried to speak with a manager at CDG to resolve the issue, I was outright denied access to anyone in authority. The customer service was non-existent, dismissive, and unhelpful.

What’s worse is that my credit card company confirmed the ticket cancellation originated from Air France’s system—a failure on their part that they refuse to take responsibility for.

Air France’s actions were deceitful, unprofessional, and inexcusable. They breached their contract, engaged in unauthorized billing, and left me scrambling to deal with the fallout of their incompetence. To date, I have not received any compensation or acknowledgment of their errors.

I strongly urge anyone considering Air France to look elsewhere. This airline clearly has no regard for its customers, and their poor management and predatory practices make them one of the worst airlines I have ever dealt with. Save yourself the trouble and book with a company that values your time and money.

Rating: 0/5 – If I could give negative stars, I would.

Worst company ever. Cancelled flight. Rebooked with connection via FRANKFURT making a less than 2h journey into 5+ hours. Rude staff who has no regards to people and on top of that they take your HANDluggage and check it in making you wait 1+ hour to receive it upon landing. You might as well book a budget airline same service level

Air France flight experience from Paris CDG to Stockholm, Travel schedule at 9:00 pm

We do not eat ham due to our religious beliefs, and the food server on your flight did not handle the situation appropriately. The way he expressed himself was unprofessional and disrespectful. Later, he served us a small extra almond cake, which felt like he was treating us as beggars. Let me clarify: we are not beggars to accept leftover food.

Additionally, we were traveling with a 6-year-old child who went without proper food during the flight. This was unacceptable.

Furthermore, while we understand that flight delays can happen, the gate change was not communicated to us. We relied on the gate number printed on our boarding pass, only to realize at the last moment that the gate had been changed. There was no notification or announcement regarding this change. What would have happened if we had missed the flight? Who would take responsibility in such a situation?