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“Meh!”
Review of Air France


Reviewed 15 October 2018 via mobile

Booked Air France with my wife for her business trip with a little fun added in for the both of us. Booking was fine as was checking in at ORD. I have flown AF before but it was a few years ago. We took advantage of the AF Lounge at ORD and thought it was average at best. Once on board the plane we found it to be drab, dirty and very old looking. Food selections were decent and the entertainment selections were lacking to say the least. When we arrived in Paris we were all set to disembark and the aircrew had my wife and I wait “until the business and first class were off”. I politely reminded her that we were in business class (she was the same one serving us for the last 8 hours) and we ended up missing the first bus back. Oh yes the bus. Just like last time I flew AF to Paris you park out on the property and get bussed to the terminal so be aware that you have another 30+ minutes added after you land to get to the terminal so if you have a close connection forget it.

Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 October 2018

A great way to start your trip to Europe, and arrive to Paris. Excellent service with all the little touches to make this overnight flight as pleasant as a red eye flight can be. Considering that it was a full flight, boarding was well done, Once off, flight attendant passed with warm towels, an aperitif and crusty baguette rolls, the food that followed was excellent and they offered a wonderful choice of wines to accompany, ending with desert and for those who wish a light digestif. On board entertainment included International and French films, and a good music selection to make the flight as pleasant as possible. They also provided passengers with a pillow, blanket and a small pouch that included eye cover, a toothbrush and small toothpaste which was really handy in the morning. Though sleep was as best it can be on a flight, the morning started with coffee and a nice light breakfast which made the rest more pleasant on arrival. Best flight experience to Europe.

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Thank Via E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018

Much better experience than we expected. The staff was exceptional, courteous and frequently checked in to see if we needed anything. The in-flight food was probably the best we ever had; offering multiple choice of hot meals...not just peanuts and complimentary soda or water. Even the in-flight entertainment was solid. Great service...

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank bate119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

Convenient flight schedule from Paris to BARCELONA, professional staff at the flight counter facilitating the check-in process. New fleet of carriers with very comfortable seats. Highly recommended for frequent passengers on this route

    • Seat comfort
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Thank ahmedhD8636WT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018

Our 16h50 flight was cancelled as we arrived at the airport and we were on our way to Barcelona. No reason on why the flight was cancelled, we were offered accommodation and a flight the following day but we had hotel bookings and airport transfer at Barcelona. We were eventually booked on a later flight, 4 hours later and offered only an 11 euro for our inconvenience. The later flight was suppose to leave at 21h10 but was delayed to 21h40 and only left at 22h15 as we arrive in Barcelona before midnight. We had to rebook and pay extra for our airport transfer but Air France but was not interested in our arrangements. We only arrived at our hotel before 1am as we had to arrive initially at 7pm.

Air France is really a disaster and not worried about its passengers as it has the attitude that the customer needs them as not they the customer.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank AKIsaacs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC