I had special assistance for my trip to Bordeaux, but was disappointed that I couldn’t fly direct so had to change terminals and flights in Paris and even though I was flying with Air France for both sections of the journey, the time from arrival and departure in Paris was only one hour. The special assistance from Newcastle to Paris was brilliant. Air France staff member, Clare, in Newcastle was brilliantly helpful. The plane was late in leaving but made up time on the journey, so anxiety about being in time for connection was allayed immediately upon arrival. However, special assistance people ( there were three of us) were taken off the plane and put sitting in a room and we were told to wait. We waited, and waited and waited and no one came for about twenty five minutes. I mentioned the time of my connection, but the helper just shrugged. We were eventually put into a mini bus and seemed to go endlessly round the airport, finally stopping to let a member of staff off. Off we went again on this cruise around the airport and finally stopped at a gate in the correct terminal, but not mine. It was for the other special assistance passenger whose plane was due to leave later than mine. By this time I knew my connection must have left, but when the driver of the mini bus became aware of my concern, he told me that my flight had been delayed. From then on I seemed to be passed from one person to another and then finally met John who took me to the gate. In fact, I was left there, sitting in a wheelchair for some considerable time because the connecting flight was delayed by three and a half hours. I had had a very simple, not very nice, snack on the plane from Newcastle, but neither anything to eat or drink until I was on the flight to Bordeaux. That flight was alright once it got going, but I was left to see to myself on arrival, being told the distance out was fairly short. I don’t think I will fly with Air France again.