I travelled premium economy from Melbourne to Paris via Canton. there was a 4 hour delay and as a result of the very short layover, both my and my husband's luggage was lost.
My husband received his luggage while we still in France 3 days later. Mine was not recovered until 4 weeks later when I returned home despite my daily phone calls and complaints trying to get my luggage back. I spent nearly $2000 replacing the entire contents on my bag for a four week long European holiday.
When I first reported my baggage lost I was promised I would be compensated.
Since returned home and sending email after email and all receipts and my bank details, I have never been compensation, 6 MONTHS LATER.
I have since discovered hundreds of similar complaints all over their facebook page and on trip advisor.
Besides the extreme frustration of this issue, the other issue was that on my return flight they refused to cater for my husband who has a nut allergy which was clearly indicated when I selected my meal preferences. The flight over to Paris was fine and we were looked after well. But upon return we were given two meals options both contained either nuts or sauces that contained peanut oil. In the end he was offered a cup of noodles.
This was by far my worst flying experience and I will NEVER fly with airfrance again.