This is about my 17 year old son, who travelled alone from AMS to PLZ. His flight from AMS-CDG was delayed so he missed his connecting flight to JNB. He was not offered a hotel because he was a minor and was not allowed to leave the airport (?!) They put him in a desolated lounge at 01:00 AM and told him he had to leave there around 06.00 AM. His flight would only be at 23.25 PM. Early in the morning I was able to arrange a room for him in the Yotel in the terminal, not thanks to the efforts of Air France. When he arrived in JNB the next morning, his luggage did not make it, therefore he had to do the paperwork in JNB and missed his connecting flight. Luckily he could take another flight (arranged by himself) later in the afternoon to PLZ, where he arrived after a trip of 45 hours. Still without luggage. Now a week later, his backpack is probably on it's way to JNB and will maybe arrive in PLZ sometime. Trying to find someone at Air France who feels responsible for the mess is virtually impossible. They all hide behind their procedures and basically tell you to solve it on your own (=get lost). Ik have booked an AF flight to CPT late November, really looking forward to it.