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“Good flight ,economical price,very friendly staff,seats ok,entertainment good,meal good.”
Review of Air China


Reviewed 19 February 2018

It was a good flight left on time,seats ok ,entertainment good,food good.We were very happy for the price.

Thank BarbaraS780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 February 2018

I read some bad reviews, but my experience was great. The food was what you would expect on any airline service, and plentiful at that. The selection of movies, tv shows, games, and music was extensive with plenty of international options. The staff was courteous and professional. I had two over-night layovers in Beijing and the airline provided me with a free transit hotel both nights, including free shuttle service both ways.

I only have two complaints. The first is that the instructions provided via email to find the service desk that takes you to the transit hotels are not very accurate. The second is that most of the English speaking Air China customer service agents at Beijing Capital Airport don't really speak English. The Chinese customs gave me the wrong stamp on my boarding pass upon arriving, so I needed a new boarding pass in order to fly to Korea. Out of the 6 agents I talked to, 5 didn't understand more than "hello" and "boarding pass," and so I was sent to the wrong desk 5 times. They weren't rude at all. They just didn't have much comprehension of English. Thankfully, the 6th agent was rather proficient in English, and was able to properly assist me.

That's it. No other complaints. I'd happily fly Air China again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Tye K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018

Everything was good . The ground service was very quick and uneventful. The craft large enough, very clean, the stuff helpful and polite. My request for special meals was executed absolutely. Only the entertainment device was old fashioned and poor in options. The food was good. Moreover, the seat was extremely comfortable with enough space for the legs. It was a very good journey.

1  Thank NIKOLAOS T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2018

flying internationally with two kids for the first time. Flight attendants where great with the kids, creating small paper animals for the kids to paly with. Movies on any Chinese Aircraft are very limited and old due to the controls by the Government.

Food was ok, nothing special..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank kiwiawayMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018

Be prepared to arrive at the airport early, as you will not be able to book your seats through their fast check-in counter, if they only have emergency seats left for you.

There are movies to watch on the flight, but then only on top of selected seats, as not every seat comes with a movie screen.

Food wise, it is okay; bread without butter, juice, meat dish, snack packet and fresh fruits.

Again, what can you expect given that you pay the price for economy class?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank singaporeguest2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC