Let me start off by complimenting you for the good value for money service provided during my Flights from Singapore to Beijing and Beijing to New York on 14th December. For the cheap fair I paid, the flying experience wasn't bad.
However, the same cannot be said for my return flight from New York to Beijing on 7th January 2018 and Beijing to Singapore on 9th January 2018. My experiences were horrible. I will list the issues below:
1. I reached the JFK Airport at 12.30 pm on 7th January to to check in for my flight CA972, which was scheduled to depart at 3.50 pm. The check in process was messy and chaotic. There was no clear organized way and I was only able to check in a few minutes before the departure time. Quite a number of Passengers were still to be checked in after me and I believe that this was the reason the flight got delayed.
2. First, we were told that the flight got delayed for 2 hours. This was acceptable. We were also given 20 dollars worth of meal vouchers, which wasn't bad. Then, for no clear reason, our flight got delayed by almost 12 hours and we only took off at 4 am the next day. We were not given any further meal vouchers after the first one. The delay time was ridiculous. I would surely miss my connecting flight to Singapore
3. The flight was actually pleasant and I reached Beijing at 8 am local time on the 9th of January. The employees at the Air China Transfer Counter changed my ticket to Singapore on another flight 8 hours later. I was tired and asked if they had will be offering any hotel. They did. However, instead of directing me to get a 1 day Visa in beijing, they directed me to international transit. They told me that I would be able to find Air China employees there (inside the transit area) who would help me to with the hotel.
All these time, I could hear them cursing in Chinese, muttering under their breath. I am not Chinese (South Asian), but understand the Chinese swear words from my stay in Singapore. When I confronted them about it, the became very rude and started avoiding me. Frustrated, I left for the transit area. Once I got in, I could not find any Air China personnel in the Transit area. I was stuck there tired with no hotel or food or lounge access. I could not go back out to confront those employees.
The flight back to Singapore was pleasant. But they forgot to update my Kosher meal preference. I was too frustrated at that point to even respond. It had been 2 days on the road and I just wanted to come back home.
Being a brown person with a weak passport, I am used to bad flight experiences. But this tops it all. So far this is my worst experience ever. I have nothing against the in-flight crews. They were super nice. But the Air China ground people in Beijing were extremely racist, rude and intentionally unhelpful. I was seduced by their low fares, but I will not be flying Air China ever again.