The line to check in was literally (LITERALLY) 3.5 hours. Luckily, the flight was delayed, so I didn't miss it (though no one knew that while in line, because there were no announcements and you couldn't see any signs to indicate it). They combined 2 flights into the same line, so after the 3.5 hours, the people waiting for the earlier flight (to toronto) were going to miss their flight, so the ONE airline person they had looking at the line, rudely grabbed them from the back of the line and shoved them in front. Obviously, this upset those of us who had finally made our way to the front. The family in front of me started yelling at them. When I finally got to the counter, the woman wasn't just rude, she was downright ferocious and didn't extend even a modicum of courtesy (I was one of the patient people too! I hadn't said a thing!). She grunted at me until I figured out she wanted my suitcase oriented differently on the belt, and then shoved my boarding passes at me without speaking or even looking up. It was if they had never checked in an airline full of people before! Perhaps some training is in order! The flight was fine; the food was bad even by airline standards (but not as bad as say, united), and I made my connection in Vancouver. I know that their employees are miserable and perhaps overworked, but that's not the customer's fault; they should be either trained to hide their misery (like on american airlines), or even better, paid/treated better so they don't go out of their way to make the customers unhappy too. Flying has become less and less pleasant over the years; there's no need to make it worse by being jerks.