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“Pleasant experience”
Review of Aeromexico


Reviewed 4 weeks ago via mobile

We flew this airline from Vancouver B.C to Mexico City. We had great service,the flight attendance where very friendly. They gave us a meal and free alcohol. The flight was great!

Thank jennifer40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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89 - 93 of 7,262 reviews

Reviewed 4 weeks ago

We had about 6 hours flight time twice, stopping in Mexico City for 3 hours. Bags went direct to Lima. On the way back in Mexico City we had to take them off, for checking. Because worried about drugs, so then you need 3 hours to go security again. Seats comfy, food is good, good service, will use them again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

If you have ANY customer service issues, Aero Mexico customer service will refuse to help and stand by their product and service. It is much easier for them to pass the buck ands say there is nothing they can do. I had a number of email communications with Hugo and his general attitude was "I really don't care"
It is really unfortunate that companies don't care anymore and their main priority is the almighty $$

    • Customer service (e.g. attitude, care, helpfulness)
Thank Q7542BVtexh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We were put on this flight after a WestJet mistake. The flight from Vancouver to Mexico City went well, the staff was happy and seemed to enjoy their jobs. They offered free beer, tequila, food and earbuds which was a pleasant surprise. The flight from Mexico City to Cancun wasn't as pleasant. The staff was quite rude and clearly not as happy as the previous flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank b0nniesmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I can't even begin to start, but we, two white women, received terrible customer service before boarding the flight. But that was just a forewarning..After landing at our final destination, the checked bags we paid a whopping $110 to check, were opened to find all the contents in shambles, all zippers open, underwear everywhere and valuables missing. Electronics; never put them in your bags, they will steal anything of value. I learned my lesson, never flying this airline again ! Customer service hung up quickly after I explained and said "file a police report." Terrible.

1  Thank Sierra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC