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“A comfortable flight”
Review of Vanilla Air


Reviewed 31 July 2018

Apart from some check in difficulties everything went well. Surprisingly you could only check in an 90 minutes before the flight. In flight service was good and seating was comfortable

Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 675 reviews

Reviewed 1 July 2018 via mobile

We used Vanilla Air to fly from Osaka To Narita, which is about an hour flight.

The flight itself was great. The seating is comfortable and clean. The service counter experience during departure was fast and friendly.

Most of all, the flights were extremely cheap. We paid less than $50 US dollars per person.

I would definitely recommend if flying within Japan!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • Value for money
Thank egbarcinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Great service for a budget airline. The staff was nice, asked us if it was the first time we travel with them. The colours of Vanilla Air are yellow and blue like Ryanair, except they are cleaner and more professional. Please note that as it’s a budget airline you have to pay for food and drinks in Yens or Dollars.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
2  Thank marellemahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2018 via mobile

We used vanilla for domestic flights within South-Japan. The crafts are new and of good quality, though service is not available. For instance you do your checking yourself, there is no on-board service and if your luggage weights a kg to match a surcharge is added, thus making this ticket no longer budget. In Narita flights are managed through terminal three, which is a logistic building with a 1970s Soviet feeling.

2  Thank Bowi72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2018

Staff was rather flexible. Although the limit of the baggage to the cabin was 7kg, they allowed me to carry my baggage (totally 10kg) with carrying separately.

Flight attendants are generally cheerful during the flight.

They sell meals and drinks which are not so expensive.

As there is nothing around the seat, I would not use it for international flights.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Koji T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC